Additional Information

1.  How long does it take me to receive my order? 

• Pre-orders take 3 weeks to fulfill. In stock orders take 1 week to fulfill. 

What should I do if I have questions or need to cancel my order?

• Please email nadia@mokiruns.com if you have any questions or need to cancel an order

Where do you ship?

• We ship to Calgary and surrounding areas.

What types of shipping are available?

• You can select pick-up or delivery for shipping options. Pick ups are in Mackenzie Lake, Calgary, AB.

Is there tracking information?

• You will receive a text when your order is out for delivery and after it has been delivered. 

My order is missing, what do I do?

• If your order is missing items or missing all together please email nadia@mokiruns.com with your invoice number. 

Are shipments insured?

• Shipments are insured at no cost to you. If an item is damaged please email us with your invoice number and a picture of the damage to nadia@mokiruns.com.

Are returns allowed?

• You can return unopened packages for a full refund. 

How do I request a return?

• Please email us at nadia@mokiruns.com with your invoice number to request a refund.

Are exchanges allowed?

• Exchanges are allowed for unopened packages. To request an exchange please email us at nadia@mokiruns.com, with your invoice number and what you would like to exchange. There are o additional shipping costs associated with an exchange, and they will be processed between 1 - 3 weeks.