Additional Information

  1.  How long does it take me to receive my order? 
  • Pre-orders take 3 weeks to fulfill. In stock orders take 1 week to fulfill. 
  • What should I do if I have questions or need to cancel my order?
    • Please email nadia@mokiruns.com if you have any questions or need to cancel an order
  • Where do you ship?
    • We ship to Calgary and surrounding areas.
  • What types of shipping are available?
    • You can select pick-up or delivery for shipping options. Pick ups are in Mackenzie Lake, Calgary, AB.
  • Is there tracking information?
    • You will receive a text when your order is out for delivery and after it has been delivered. 
  • My order is missing, what do I do?
    • If your order is missing items or missing all together please email nadia@mokiruns.com with your invoice number. 
  • Are shipments insured?
    • Shipments are insured at no cost to you. If an item is damaged please email us with your invoice number and a picture of the damage to nadia@mokiruns.com.
  • Are returns allowed?
    • You can return unopened packages for a full refund. 
  • How do I request a return?
    • Please email us at nadia@mokiruns.com with your invoice number to request a refund.
  • Are exchanges allowed?
    • Exchanges are allowed for unopened packages. To request an exchange please email us at nadia@mokiruns.com, with your invoice number and what you would like to exchange. There are o additional shipping costs associated with an exchange, and they will be processed between 1 - 3 weeks.