Additional Information
Additional Information
- How long does it take me to receive my order?
- Pre-orders take 3 weeks to fulfill. In stock orders take 1 week to fulfill.
- Please email nadia@mokiruns.com if you have any questions or need to cancel an order
- We ship to Calgary and surrounding areas.
- You can select pick-up or delivery for shipping options. Pick ups are in Mackenzie Lake, Calgary, AB.
- You will receive a text when your order is out for delivery and after it has been delivered.
- If your order is missing items or missing all together please email nadia@mokiruns.com with your invoice number.
- Shipments are insured at no cost to you. If an item is damaged please email us with your invoice number and a picture of the damage to nadia@mokiruns.com.
- You can return unopened packages for a full refund.
- Please email us at nadia@mokiruns.com with your invoice number to request a refund.
- Exchanges are allowed for unopened packages. To request an exchange please email us at nadia@mokiruns.com, with your invoice number and what you would like to exchange. There are o additional shipping costs associated with an exchange, and they will be processed between 1 - 3 weeks.